terms & conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE (“TERMS & CONDITIONS”) CAREFULLY BEFORE USING THIS WEBSITE. All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website. 

Poodle reserves the right to modify these Terms of Use at any time. You agree to review the these Terms of Use periodically to be aware of such modifications and that your continued use of the website shall be deemed to be your conclusive acceptance of any modified Terms of Use. We will indicate that changes to these Terms of Use have been made by updating the date indicated after "Last Modified" at the end of these Terms of Use. 



The following conditions apply to the sale of items represented on this web site by Poodle. Your use of this site will imply your agreement with these general conditions. If you have any questions, please contact our Customer Service at


Proprietary Rights

All illustrations, designs, graphics, icons, photographs, images and any other elements of this website are the exclusive property of Poodle. The elements of this website have been designed with the purpose of offering for sale the products identified with the Poodle trademarks. The copy or use of such elements does not imply transfer of any proprietary rights. Reproduction, publishing, transfer, changes or distribution by any means of the elements of this web site (software included) is expressly forbidden.


Product information

The items offered on this web site are products produced exclusively by and for Poodle. With every item you will find the following information:

  • Garment name
  • Picture/s of the garment
  • Description of the garment and its associated theme within the collection
  • Sizes and colors* available
  • Fabric content
  • Price (in euro's); prices are quoted inclusive of Value Added Tax (VAT) for EU customers and exclusive of VAT for non-EU customers.

* Poodle has made an effort to show the color of each garment as close to reality as possible. However, the colors that appear on screen can vary in accordance with settings on your computer monitor. Poodle cannot guarantee that the colors you see on your monitor are identical to those of the actual garments.


Changes to selection

Poodle reserves the right to change its stock available on the website and the right to take out or substitute items from the product range before a purchase has been registered.



All prices are quoted in Euro’s. Poodle is not responsible for currency changes/exchange rates that your local bank applies when exchanging Euro's into your local currency. The price on the screen on each article is not including shipping charge. European Value Added Tax (VAT) is included in the price until checkout; VAT will be deducted at checkout for non-EU orders. For shipping rates, please see "delivery".

Once you have finished your order and before payment, you will get a summary of the items acquired and their total price (taxes and postage included).  

Please note that for international deliveries (outside of the EU), the customer is responsible for all import duties and fees which may be incurred.


Price changes

Poodle reserves the right to change its prices. The price at the time of making an order is valid throughout that buying process.


Payment Method and Secure On-line Transactions

At Poodle you can pay with either credit cards, debit cards, or Paypal. 


For payments by credit card, the customer is charged on-line, in other words, in real time, through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct. In order to give the payment system maximum security, Poodle uses the secure payment systems of leading financial entities in electronic commerce. This way, confidential payment details are transmitted directly and in an encrypted manner (Secure Socket Layer - SSL) to the relevant financial entity.

As an additional security measure to the "Secure Payment" system, and to collaborate in the prevention of Internet fraud, Poodle reserves the right to check the personal details provided by the customer and to adopt any measures it considers appropriate (including cancellation of the order) in order to ensure that the purchased goods are dispatched in accordance with the details stated on the order.



Exchanges and Refunds

If you are not satisfied with the article you receive, you can return the article within fifteen 15 days of the date of receipt provided that the garment has not been used or damaged. The garments should be returned unused in good condition with labels intact in the original packaging. Consequently, Poodle cannot accept exchanges and returns of items which are damaged or used or without their original packaging, unless the damage is due to a flaw.

It is not possible to exchange one model for a different one; only the size and/or color of the garment may be exchanged. To exchange one article for another one, you should return it for a refund and place a new order. Shipping charges for products to be exchanged or returned shall be borne by the customer and under no circumstances will Poodle accept goods returned pay-on-delivery.  


Poodle will return the original payment (less shipping) within 30 days.

However, if there is an inquiry concerning damaged goods, or if the return is due to a mistake made by Poodle, we will reimburse the customer for the return freight cost.  Once the item is received, Poodle will check that it is in good condition and will send the size or color requested or process a return payment request, whichever is applicable. In the event that Poodle has mistakenly sent you an article different to the one ordered, or if the quality of the article sent is not acceptable, Poodle, once it has checked the error or defect, will credit you with the proportional part of the return postal delivery costs for the defective garment, upon presentation of the receipt from the customer for the return postal delivery costs.

A RETURN FORM must be completed and enclosed with any returned item. A returns form can be requested from our Customer Service at Returns can be made by trackable post and must be addressed to Poodle, Keizersgracht 62-64, 1015 CS Amsterdam, The Netherlands.


Security and Privacy

The information you submit to Poodle will only be used to process purchase orders and to facilitate navigation and purchase of Poodle items, as well as to inform you by e-mail and/or post of new products, special offers and news in connection with this web site and/or Poodle in general.

Poodle guarantees that the information submitted by customers will not be shared with third parties or companies outside of Poodle. The information submitted will be collected in the server of with an SSL protocol and will be encrypted during transit to ensure utmost privacy. You have the right to see your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted.


Alteration of terms

If there are any deviations from our General terms it will be clearly stated in the product information concerned. By completing the ordering process online, you also accept these deviations.





singel 422-h

1016 ak amsterdam

the netherlands

eur: +31 (0)6 5230 6119

general inquiries:  

retailers & distributors:

dutch registration (kvk): 34276774  

vat: NL2261.35.676.B01

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