Shipping

Our products are available for delivery worldwide.

All items will be delivered via a preferred carrier directly to the address you have stated as your delivery address. When your order is shipped, in most cases  a tracking number will be emailed to the email address which is entered during the checkout process.  This will allow you to follow your package online from our offices to your door. 

Delivery times

Delivery times will depend on the customer’s location. You will receive an Order Confirmation by e-mail to confirm your order. Processing will take place within 48 hours of your order, with the exception of our company holiday closing periods.  Orders placed during our closing periods will be processed as soon as we reopen.  Delivery times are normally Monday - Friday (except public holidays) 08.00 - 17.00.

Please note, if the attempts by the carrier to deliver to the stated address is unsuccessful, the package will be shipped back to The Netherlands and therefore Poodle is not liable to refund the freight cost.

To prevent any delivery incidents (wrong addresses, impossible to find someone at home, etc.) it is necessary to fill in the delivery information correctly.  You are advised to indicate a contact telephone. Poodle is obligated to deliver within 30 days.  If Poodle fails to do so the customer is entitled to terminate the buying agreement.

Shipping charges

€ 5.00  per order for deliveries within The Netherlands.

€10.00 per order for deliveries within Western Europe, the US and Canada.

€20.00 per order for deliveries to the Rest of the world.

Please note that for international deliveries outside of the EU, the customer is responsible for all import duties and fees which may be incurred.  

Poodle reserves the right to change its shipping charges, shipping carrier, and/or shipping terms at any time.  If you have any questions regarding our delivery policies, please contact us at bark@poodle.eu.

Returns and Exchanges

If you are not satisfied with the article you receive, you can return the article within fifteen 15 days of the date of receipt provided that the garment has not been used or damaged. The garments should be returned unused in good condition with labels intact in the original packaging. Consequently, Poodle cannot accept exchanges and returns of items which are damaged or used or without their original packaging, unless the damage is due to a flaw.

It is not possible to exchange one model for a different one; only the size and/or color of the garment may be exchanged. To exchange one article for another one, you should return it for a refund and place a new order. Shipping charges for products to be exchanged or returned shall be borne by the customer and under no circumstances will Poodle accept goods returned pay-on-delivery.  

Poodle will return the original payment (less shipping) within 30 days.

However, if there is an inquiry concerning damaged goods, or if the return is due to a mistake made by Poodle, we will reimburse the customer for the return freight cost.  Once the item is received, Poodle will check that it is in good condition and will send the size or color requested or process a return payment request, whichever is applicable. In the event that Poodle has mistakenly sent you an article different to the one ordered, or if the quality of the article sent is not acceptable, Poodle, once it has checked the error or defect, will credit you with the proportional part of the return postal delivery costs for the defective garment, upon presentation of the receipt from the customer for the return postal delivery costs.

A RETURN FORM must be completed and enclosed with any returned item. A returns form can be requested from our Customer Service at bark@poodle.eu. Returns can be made by trackable post and must be addressed to Poodle, Keizersgracht 62-64, 1015 CS Amsterdam, The Netherlands.